Terms and Conditions
These Terms and Conditions (the "Terms") govern your use of the website, online store and related services of Winslow Mercantile, operated by Golden Season LLC (together, the "Services").
By using our Services, you agree to these Terms and to our Privacy Policy.
If you do not agree to these Terms, please do not use our Services.
1. Scope
1.1 These Terms apply to every offer made by Winslow Mercantile and to every distance contract concluded between Winslow Mercantile and a consumer.
1.2 These Terms are made available to you electronically before the contract is concluded.
1.3 By placing an order, you confirm that you have had the opportunity to read and save these Terms.
2. Eligibility and accounts
2.1 By using our Services, you confirm that you have reached the age of majority in your place of residence, or that you are the parent or legal guardian of a minor in your care and permit them to use our Services under your supervision.
2.2 You agree to provide accurate, current and complete information when creating an account and when placing an order.
2.3 You are responsible for keeping your login details confidential and for all activity that takes place through your account, to the extent it is attributable to you.
3. Business model and international order fulfillment
3.1 Winslow Mercantile operates an international online store and works with international suppliers and logistics partners. Products may be shipped directly by third-party suppliers located outside your country.
3.2 By placing an order, you acknowledge that:
- products may be shipped from a country other than your own
- shipments may be subject to customs inspection
- import duties, taxes or other government charges may apply on arrival
4. Orders and formation of contract
4.1 By placing an order, you make a binding offer to enter into a contract of sale.
4.2 The contract is only formed when we accept your order and send you an electronic order confirmation.
4.3 We reserve the right, to the extent permitted by law, to refuse or cancel orders, in particular where we suspect fraud or misuse, where payment fails or cannot be verified, or where we suspect commercial resale or distribution. We may contact you before dispatch to verify your identity, billing address or payment details. If verification is not completed within 5 business days, we may cancel the order and refund the full amount to the original payment method.
4.4 If we cancel or change an order, we will let you know using the contact details you provided.
4.5 You may cancel your order within 24 hours of placing it, provided it has not yet been processed or dispatched. After that window, or once processing has started, cancellation is generally no longer possible. Your return rights under clause 5 are not affected.
4.6 Our products are intended for personal, non-commercial use only.
5. Returns and change of mind
5.1 Winslow Mercantile offers you a 30-day change-of-mind return period from the day you receive your order. If you live in the United Kingdom or Ireland, you also have a statutory right to cancel within 14 days of receiving the goods; our 30-day period goes beyond that right.
5.2 To return an item, let us know within the 30-day period by a clear statement, for example by email to info@winslowmercantile.com. You then send the items back at your own cost to the return address we give you; return shipping costs are not covered by Winslow Mercantile.
5.3 Refunds are issued only after we have received and inspected the returned items. Items must reach us complete, unused and in perfect condition, with all parts and, where possible, the original packaging. If returned items show signs of use, damage or missing parts, we may, to the extent permitted by law, reduce or refuse the refund. After a successful inspection, we refund the amount paid for the product within 14 days to the original payment method. Where a statutory cancellation right applies, mandatory legal provisions on refunds remain reserved.
5.4 The change-of-mind return period does not apply to products made to your specifications or clearly personalized.
5.5 Our Refund Policy applies in addition to returns and refunds. Your statutory consumer rights (see clause 10) are separate from, and not limited by, this change-of-mind policy.
6. Prices and payment
6.1 The price shown on the website is the binding product price payable to us. Prices are shown in the currency of your market as displayed at checkout. The currency shown at checkout is decisive.
6.2 Prices do not include sales tax, VAT, GST, customs duty or import fees, and we do not collect any taxes at checkout. Any taxes, duties or fees charged on import are payable by you to the carrier or the relevant authorities and are not included in the price paid to us.
6.3 We do not charge separate shipping fees for standard shipping. Optional faster shipping, where offered, is shown with its price at checkout before you pay.
6.4 Because products may be shipped from overseas, additional charges may be levied on import by the customs authorities or the carrier, for example import VAT or GST, customs duty and clearance or handling fees. These charges are not part of the product price and are not collected by us; they are payable directly to the carrier or the relevant authorities.
6.5 Before completing your order, you are informed that such import charges may apply. By placing the order, you accept that import charges are not included in the price paid to us.
6.6 Where a product shows a crossed-out price, it is a price at which the product was previously offered on this site. For consumers in Ireland, the crossed-out price is the lowest price applied in the 30 days before the price reduction.
6.7 We accept credit and debit cards (Visa, Mastercard, American Express and Maestro), Apple Pay and Google Pay, as offered at checkout. Payments are processed by our payment providers over encrypted connections. We do not store your full card details.
7. Products and product presentation
7.1 General product presentation
We do our best to present our products and their features as accurately and faithfully as possible.
Obvious errors and typing mistakes in descriptions, prices or other information are not binding on us, to the extent permitted by law.
Depending on your screen, device settings and lighting, colors and finishes may appear slightly different from the actual product.
The presentation of products on the website does not constitute a legally binding offer. The contract of sale is only formed when we accept your order in accordance with clause 4.
We reserve the right to change our range, withdraw products from sale, limit order quantities or adjust product descriptions without prior notice. Contracts already concluded are not affected.
Your statutory rights under applicable consumer law are not affected.
7.2 Image editing and use of artificial intelligence
We may use artificial intelligence (AI) and digital image editing to improve the quality, sharpness, lighting and presentation of our images. This may include creating or adjusting backgrounds, settings or decorative scenes. This applies in particular to product images and to images on the homepage, on collection pages and in advertising material.
We always take care to reproduce the product shown as faithfully as possible in shape, color, proportions, fabric appearance and details, so that the pictured product corresponds as closely as possible to the product delivered. AI-generated or edited backgrounds, people, settings and scenes do not necessarily show real places or situations and are not part of the delivery unless expressly stated otherwise.
Despite careful image editing, minor visual differences may occur, in particular due to lighting, reflections and screen settings. Your statutory rights in relation to products that do not match their description are not affected by image editing.
7.3 Patterns, measurements, handmade finish and care
Our quilted bags, baskets and textiles are cut from patterned fabric. The placement of the print on each piece therefore varies, and the item you receive will not match the photographed sample exactly in pattern placement. Slight differences in shade between fabric batches, and between the image and the actual item, may occur and are not a fault.
Measurements are stated on each product page in inches and centimeters. They are taken with the item laid flat and empty and may vary by around 1 to 2 cm (½ to ¾ in). Quilted items are soft and shape to their contents, so the dimensions in use may differ slightly from the stated measurements.
Handmade items carry small irregularities in stitching, quilting and seams. These are characteristics of handmade work, not faults.
Material composition and care instructions are stated on the product page or care label. Please follow the care instructions. Damage caused by incorrect washing, drying, ironing or storage is not a fault of the product.
7.4 Product requirements and import restrictions
We do not warrant that the products meet any specific certification or import requirements in the destination country beyond those required by law.
You are responsible for complying with any import regulations that apply to you in the destination country (see also clause 9). Legal obligations that apply to us as the seller remain unaffected.
8. Delivery and shipping
8.1 We deliver to the United States, Canada, the United Kingdom, Ireland, Australia and New Zealand. Products may be shipped directly by our international suppliers.
8.2 Delivery is made as an international shipment. Import taxes, customs duties and other import charges are not prepaid by us and are not included in the product price unless expressly stated otherwise.
8.3 Delivery is made under the DAP rule (Delivered At Place) of the Incoterms® 2020 published by the International Chamber of Commerce (ICC). Mandatory consumer protection provisions prevail.
8.4 Under DAP:
- We and/or our suppliers arrange transport to the agreed place of destination.
- You are responsible for paying import taxes, customs duties, clearance fees and other government charges.
- These amounts are not collected by us at checkout unless expressly stated otherwise.
8.5 Stated delivery times are estimates and may be extended, in particular due to customs inspections or other circumstances beyond our control.
8.6 Risk of loss or damage to the products passes to you when you, or a third party nominated by you, take physical possession of them. Mandatory legal provisions remain reserved.
8.7 Unless expressly agreed otherwise, we deliver no later than 30 days after the contract is concluded. Mandatory legal provisions remain reserved.
9. Responsibility for import, taxes and customs
9.1 By placing an order, you agree that:
- you are treated as the importer of the products for customs purposes
- you are responsible for complying with the import regulations that apply in the destination country
- you are responsible for paying import taxes, customs duties and all related charges
9.2 Under this shipping model, Winslow Mercantile does not act as your importer, customs broker or tax representative. Mandatory legal obligations to the contrary remain reserved.
9.3 Failure to pay import charges that are due may result in the customs authorities holding, returning, seizing or destroying the products. To the extent permitted by law, we are not liable for resulting delays, losses or costs.
9.4 If a shipment is refused or returned to us because import charges were not paid, we reserve the right, to the extent permitted by law, to deduct the direct and documented costs we incur as a result (in particular return transport, storage, destruction and third-party costs) from any refund.
10. Your statutory rights
10.1 As a consumer, you have rights under the mandatory consumer protection law of your country of residence in relation to products that are faulty, damaged or not as described. These include, depending on where you live, the implied warranties under US state law, the Consumer Rights Act 2015 in the United Kingdom, the Consumer Rights Act 2022 in Ireland, provincial consumer protection and sale of goods legislation in Canada, the consumer guarantees under the Australian Consumer Law and the Consumer Guarantees Act 1993 in New Zealand.
10.2 For consumers in Australia: our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
10.3 If an item arrives damaged, faulty or not as ordered, we send you a free replacement after checking your photos; no return is needed for this. Where the law of your country entitles you to choose a refund instead, that right is not affected. Details are set out in our Refund Policy.
10.4 Nothing in these Terms excludes, restricts or modifies any right or remedy you have under consumer law that cannot be excluded.
11. Third-party tools and external links
11.1 Our Services may contain third-party tools or links to external websites. These are provided "as is" and "as available".
11.2 We have no control over these third-party offerings and accept no responsibility for their content, accuracy or practices. Use is at your own risk.
12. Platform and payment providers
12.1 Our Services are hosted on the Shopify e-commerce platform, and payments may be processed by third-party payment processors whose names appear at checkout and on your statement. Your contracting party for all purchases is, however, exclusively Winslow Mercantile.
12.2 Shopify and our payment processors are not liable for losses or damage arising from your transactions with us. By using our Services, you agree, to the extent permitted by law, to hold them harmless from related claims.
13. User content and comments
13.1 If you send us reviews, suggestions or comments, you grant Winslow Mercantile a worldwide, perpetual and royalty-free license to use, edit, publish and distribute this content, including for commercial purposes.
13.2 You warrant that you hold the necessary rights to the content you submit and that it does not infringe any third-party rights.
13.3 We are not obliged to publish user content and may remove it at any time without giving reasons.
14. Prohibited uses
14.1 You must not use our Services for unlawful, abusive, misleading or harmful purposes. This includes in particular:
- distributing malware
- collecting personal information without consent
- attempting to circumvent our security measures
14.2 If you breach these provisions, we may suspend or terminate your access to the Services in accordance with clause 15.
15. Termination
15.1 We may suspend or terminate your access to the Services at any time if you breach these Terms or applicable law.
15.2 You remain responsible for all obligations that arose before termination.
15.3 Provisions which by their nature are intended to survive termination, in particular those on intellectual property, user content, liability, indemnity and data protection, remain in force after termination.
16. Disclaimer
16.1 Our Services are provided "as is" and "as available". We do not warrant that the Services will operate without interruption, error-free or securely.
16.2 The sale of products to consumers is subject to mandatory consumer protection law, including the provisions on faulty goods, conformity with description and consumers' statutory rights (see clause 10).
16.3 These Terms do not limit any consumer rights under the law of your country of residence that cannot be excluded.
17. Limitation of liability
17.1 To the extent permitted by law, Winslow Mercantile and its partners are not liable for indirect or consequential loss, in particular loss of profit, loss of data or damage to reputation, arising from the use of the Services.
17.2 To the extent permitted by law, we are not liable for delays, fines, fees or other consequences of customs inspections, import restrictions or the non-payment of import charges in the destination country.
17.3 Nothing in these Terms limits or excludes liability where this is not permitted under mandatory law, in particular liability for fraud or gross negligence, for death or personal injury, or under consumer law that cannot be excluded.
18. Indemnity
18.1 To the extent permitted by law, you agree to indemnify Winslow Mercantile and its partners against all third-party claims, losses and costs arising from a breach of these Terms or applicable law for which you are responsible.
19. Severability
19.1 If any provision of these Terms is wholly or partly invalid or unenforceable, the remaining provisions remain in full force.
20. Entire agreement
20.1 These Terms, together with our Privacy Policy, our Refund Policy, our Shipping Policy and our other applicable policies, constitute the entire agreement between you and Winslow Mercantile and supersede all prior agreements on the same subject matter.
20.2 If Winslow Mercantile does not exercise a right under these Terms, or does not do so immediately, this does not constitute a waiver of that right.
21. Governing law and jurisdiction
21.1 These Terms are governed by the laws of the State of Wyoming, United States. Mandatory provisions on applicable law and consumer protection remain reserved.
21.2 To the extent a choice of forum is permitted by law, the courts of Sheridan, Wyoming, United States, have jurisdiction. For consumers, the mandatory statutory rules on jurisdiction apply; in particular, you keep the right to bring proceedings in the courts of your own place of residence.
21.3 If you are a consumer outside the United States, your rights under the mandatory consumer protection law of your country of residence are not affected, and you may bring a claim in the courts or consumer tribunals of that country.
22. Complaints and dispute resolution
22.1 If you have a complaint about the performance of the contract, please first contact our customer service in writing (contact details in clause 24) so that we can find a solution together.
22.2 We respond to complaints within 14 days of receipt. If more time is needed, we will let you know the expected handling time.
22.3 If we cannot resolve your complaint, you can contact the consumer protection body for your country: in the United States, your state attorney general's consumer protection office; in Canada, your provincial consumer protection office; in the United Kingdom, the Citizens Advice consumer service; in Ireland, the Competition and Consumer Protection Commission (CCPC); in Australia, the fair trading agency of your state or territory; in New Zealand, Consumer Protection (MBIE) or the Disputes Tribunal.
22.4 Consumers in Ireland can find the list of recognized alternative dispute resolution bodies on the European Commission's website: Alternative dispute resolution bodies in the EU.
22.5 We are willing to take part in dispute resolution procedures before the competent recognized bodies.
23. Changes to these Terms
23.1 We may change these Terms from time to time. The current version is always available on our website.
23.2 Each order is governed by the version of these Terms in force when the contract is concluded. Changes do not apply retroactively to contracts already concluded. Where your consent is required for a change, we will ask for it.
24. Contact
Customer service hours:
Monday to Friday
We reply to all emails within 24 hours (Monday to Friday). Messages received over the weekend are answered on the following Monday.
📩 Email: info@winslowmercantile.com
Golden Season LLC, 30 N Gould St #67225, Sheridan, WY 82801, United States
© 2026 Winslow Mercantile